Today Apple‘s CEO Tim Cook put out a letter talking about maps. Apple removed the older app they had in iOS from the core operating system that used mapping data from Google Maps when they put out iOS6 for their iPhones and iPads. A large number of users have reported a bad experience with the new maps Apple has been building, having problems like incomplete mapping data, wrong or misleading directions, and just a bad experience using the maps application.
In the letter Cook says sorry about the maps app in the first paragraph.
We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
He also talks later about how you can also use other applications from the App Store to get maps or to use Google or Nokia web apps to get maps. He also talks about how 100 million iOS devices use the new maps and have been used to search half a billion locations. To finish, he talks about how they are working to improve the app and get it up to their high standard.
While this doesn’t fix the app or bring Google Maps to iOS in a meaningful way, it does show they how even Apple makes mistakes and like all companies has to fix them, so expect an update coming at some point to make them better. This would be a good time for Google to drop in with an iOS Google Maps app and get a lot of people to use the trusted maps they are use too.
Full text of the letter below…
To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
With Apple not including YouTube as a default app on iOS 6 for iPhone, YouTube has built a new updated app that includes music videos, channel guide, faster search tools, and better sharing functionality. The guide shows up if you swipe from the edge of the screen, and gives you access to subscriptions. The search has suggestions as you type like when you do a Google search. And you can now share with Google+, Facebook, Twitter, E-Mail, or text message.
This updates the app to have more of the functionality found in the Android version and frees the YouTube app from only being updated by Apple, but it doesn’t get installed as a default app now. You can get the YouTube app in the iTunes App store today.
For those of you iOS users out there, the new version 6 is reported to not have YouTube as a built in application (and Google Maps) this is due to the end of the license agreement and the understated fact that Apple hates Google and Android so talks wouldn’t go good anyway. But it isn’t the end of the world; Google says it is working on a standalone application and that you can always use the website.
In the end all this dose is inconvenience people who just want to watch YouTube videos on their iPhone and makes Apple look dumb for not having it when it was something they had before. And I helps Google sell more Android phones by giving them more ways to say that they have something easy and what you want from a smart phone.